Refund Policy

Standard Pass

All payments under the Standard Pass are final. No refunds, compensation, or challenge fee reimbursement apply under any circumstance.

Guaranteed Pass

If PropSol fails to pass the selected challenge under agreed conditions, the client is eligible for:

• 100% refund of the PropSol service fee
• Refund of the amount used to purchase the prop firm account
• Additional $100 compensation

Refund Exclusions

Refunds do NOT apply if failure, delay, reset, suspension, or termination occurs due to:

• Failed or incomplete KYC verification
• Use of VPNs, proxies, VPS, or masked IP addresses
• Login from restricted or unsupported countries
• IP inconsistencies flagged by the prop firm
• Prop firm security or compliance reviews
• Account resets or re-verifications initiated by the prop firm
• Client interference or password changes
• Prop firm rule changes beyond our control

Refund processing time is 7–14 business days after verification.